Standard order processing takes 1–3 business days after payment confirmation. Product-specific preparation or production periods, where applicable, are disclosed before purchase.

Processing covers preparation before dispatch. Business days exclude weekends and applicable public holidays.

Standard transit is estimated at 7–12 business days after dispatch. Add order processing to this period. Destination-specific estimates presented before purchase apply where stated.

For a dated celebration, allow an additional planning margin. Weather, customs, and carrier disruptions may affect arrival; delivery estimates do not guarantee arrival before an event.

Checkout identifies supported destinations and available services for your address. Shipping charges are shown before payment.

Free shipping applies only when an offer and its conditions are expressly displayed. Do not assume expedited shipping, PO box delivery, or remote-area service is available unless offered.

Our registered business address identifies the operating company. It does not establish the dispatch warehouse or a local shipping origin in your destination country.

Contact support before purchase if dispatch origin is important to your decision. Separate parcels may have separate tracking references.

After dispatch, shipment information and available tracking details are sent to your checkout email. Check spam folders if necessary.

Initial scans may take time to appear. Contact us with your order number if dispatch information is missing or a tracking update needs investigation.

Email service@senvulo.com if a shipment is overdue, tracking stops for an extended period, or a parcel appears lost. We will investigate and arrange an appropriate delivery, replacement, or refund solution.

If we cannot dispatch within the promised period, we will explain the delay and provide applicable consent, cancellation, or refund options. A carrier scan marked delivered does not automatically close a missing-parcel claim.

Check your delivery details before ordering. Request corrections or cancellation immediately; we can accommodate them only before fulfillment begins.

Once packing or dispatch preparation has started, changes may no longer be possible. Successfully canceled orders have no cancellation fee. Approved cancellation refunds are issued within 5–10 business days after approval, or sooner where required.

Report damage, incorrect contents, or missing pieces with your order reference and relevant photos where available. Keep packaging where safe while the issue is reviewed.

We resolve our own delivery errors without additional cost. If a customer-provided address error creates actual reshipping costs, we explain the amount and obtain agreement before reshipping.

Taxes or import charges collected by us appear at checkout. A destination may impose separate duties or clearance charges not collected there, payable by the recipient where local law permits.

Ask support before ordering if charges are unclear. Nothing in this policy limits mandatory consumer rights.